Legal

Client Rights

Version 3 · Effective: September 20, 2026

Client Rights

HALLĒ — A Project of BioX Unlimited LLC

Effective Date: February 13, 2026 Last Updated: February 13, 2026

Introduction

BioX Unlimited LLC, doing business as HALLĒ and operating Strength Lab Plus wellness studios, is committed to respecting the rights and dignity of every client. This document outlines your rights when using our wellness education and screening services.

Important: HALLĒ is a wellness education and screening center. Our clients are not patients. We do not provide medical services, and no healthcare provider-patient relationship exists between you and our Company. The rights outlined below reflect our commitment to treating all clients with respect, transparency, and fairness.

1. Right to Information

You have the right to:

Receive clear, accurate, and understandable information about our services before booking or purchasing
Know the qualifications and roles of staff members who will be providing your services
Understand the nature, purpose, and limitations of any screening assessment before it is performed
Receive complete and understandable explanations of your screening results
Be informed of all costs and fees before services are rendered
Receive copies of all applicable Legal Documents (Terms of Service, Privacy Policy, Disclaimer, Refund Policy, HIPAA-Aligned Notice, Cookie Policy, Do Not Sell My Information Policy)

2. Right to Privacy and Confidentiality

You have the right to:

Have your personal information and screening data treated as confidential
Expect that your information will only be used and disclosed as described in our Privacy Policy and HIPAA-Aligned Notice
Request access to, correction of, or deletion of your personal information
Know who has access to your information
Request restrictions on how your information is used or disclosed
Request that we communicate with you through specific channels or at specific locations
Receive notification if a breach of your unsecured information occurs

3. Right to Informed Consent

You have the right to:

Receive clear explanations of all services before they are performed
Understand the potential benefits and limitations of any screening technology
Give voluntary and informed consent before any screening assessment
Withdraw consent at any time, including during a screening session
Refuse any service without penalty or discrimination (applicable deposits and cancellation policies still apply)
Receive a copy of any consent form or agreement you sign

4. Right to Quality Service

You have the right to:

Receive services in a clean, safe, and professional environment
Expect competent and respectful service from all staff members
Expect that screening equipment is properly maintained and calibrated
Receive timely service and reasonable wait times
Expect that staff members act within their scope as wellness coaches and educators

5. Right to Respect and Dignity

You have the right to:

Be treated with courtesy, respect, and dignity at all times, regardless of race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, veteran status, genetic information, or any other protected status
Receive services in an environment free from discrimination, harassment, and intimidation
Have your cultural, spiritual, and personal values respected
Receive services in a manner that protects your modesty and personal dignity
Communicate in your preferred language (reasonable accommodations will be made)

6. Right to Safety

You have the right to:

Receive services using safe, FDA-cleared screening technology
Be informed of any known risks associated with screening procedures
Expect that our facilities comply with applicable safety regulations
Report any safety concerns without fear of retaliation
Receive clear guidance on when to seek emergency medical care

7. Right to Voice Concerns and Complaints

You have the right to:

Express concerns, provide feedback, or file complaints about any aspect of our services
Expect that your complaint will be reviewed and addressed in a timely manner
Receive a response to formal complaints within thirty (30) days
Exercise your rights without fear of retaliation, penalty, or reduction in service quality
Escalate unresolved concerns to the Privacy Officer or Company management

How to File a Complaint

Email: support@gethalle.com
Phone: (239) 544-4114
Mail: BioX Unlimited LLC d/b/a HALLĒ, 3341 N Tamiami Trail, Naples, FL 34103

For privacy-related complaints, you may also contact the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr/complaints or 1-877-696-6775.

8. Right to Accessibility

You have the right to:

Access our services regardless of disability (our locations are wheelchair accessible)
Request reasonable accommodations to participate in our services
Access our Website in a manner compliant with web accessibility standards
Request information in alternative formats when reasonably available

9. Right to Seek Independent Medical Advice

You have the right to:

Consult any licensed healthcare professional of your choosing regarding your screening results
Share your screening reports with any healthcare provider, specialist, or advisor
Seek second opinions or additional evaluations from independent medical professionals
Make your own health decisions based on the totality of information available to you, including but not limited to our screening results and the advice of your healthcare providers

We strongly encourage all clients to share screening results with their licensed healthcare professional for clinical interpretation and guidance.

10. Client Responsibilities

While we are committed to upholding your rights, we also ask that you:

Provide accurate and complete information when requested
Treat our staff, other clients, and our facilities with courtesy and respect
Arrive on time for scheduled appointments
Follow any reasonable instructions provided by staff during screening sessions
Review and understand our Legal Documents, including Terms of Service, Privacy Policy, and Disclaimer
Promptly notify us of any changes to your contact information
Direct all medical questions and concerns to your licensed healthcare provider
Refrain from disruptive, threatening, or abusive behavior

11. Non-Discrimination Statement

BioX Unlimited LLC d/b/a HALLĒ does not discriminate on the basis of race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We are committed to providing equal access to our services for all individuals.

12. Changes to This Document

We may update this Client Rights document from time to time. Changes become effective upon posting to our Website. We encourage you to review this document periodically.

13. Contact Us

BioX Unlimited LLC d/b/a HALLĒ 3341 N Tamiami Trail Naples, FL 34103

Phone: (239) 544-4114 Email: support@gethalle.com Website: gethalle.com