Privacy Policy

1. Introduction

BioX Unlimited LLC d/b/a HALLĒ (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or interact with us.

2. Information We Collect

We may collect the following types of information:

• •Personal Information: Name, email address, phone number, and mailing address provided when booking, contacting us, or signing up for our waitlist.
• •Payment Information: Payment card details are processed by our third-party payment processor (Helcim) and are not stored on our servers.
• •Assessment Data: Information related to your bone health assessment results, collected during your visit, for the purpose of generating your educational report.
• •Usage Data: Browser type, IP address, pages viewed, time spent on pages, and other analytical data collected automatically through cookies and similar technologies.
• •Communication Data: Information you provide when contacting us via email, phone, or our website forms.

3. How We Use Your Information

• •To process bookings and manage appointments
• •To deliver our bone health assessment services and generate educational reports
• •To process security deposits and payments through our payment processor
• •To communicate with you about your appointment, results, and our services
• •To manage our client relationship management (CRM) system
• •To improve our website, services, and overall client experience
• •To comply with legal obligations

4. Third-Party Services

We use the following third-party services that may process your data:

• •Helcim: Payment processing for security deposits and payments.
• •GoHighLevel: Client relationship management, booking calendar, and communication.
• •Analytics Providers: Website analytics to understand how our website is used.

Each third-party service has its own privacy policy governing the use of your data. We encourage you to review their policies.

5. Text Messaging (SMS)

If you opt in to receive text messages from us — for example by ticking the optional SMS consent box on our contact form — we collect your mobile number, the date and time of your consent, and the consent wording you agreed to. We use this information only to send you messages about your inquiry, appointments, and our services, and to keep a record of your consent.

• •Optional: Consent to receive text messages is not a condition of purchase or of receiving our services.
• •Frequency and cost: Message frequency varies. Msg & data rates may apply.
• •Opting out: Reply STOP to any message to stop receiving texts, or HELP for help. You may also contact us using the details below.
• •No sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

See ourSMS Consent Policyfor the full messaging terms.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Assessment data and reports are retained to support your ongoing wellness journey and allow for progress tracking across visits.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• •Access: Request a copy of the personal information we hold about you.
• •Correction: Request correction of inaccurate personal information.
• •Deletion: Request deletion of your personal information, subject to legal obligations.
• •Opt-Out: Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at support@gethalle.com.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information.

10. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective upon posting to this page. We encourage you to review this policy periodically.

13. Contact

For questions about this Privacy Policy, please contact us at support@gethalle.com or call (888) 440-8414.